We use International Express Mail Service, DHL and multi shipping methods for all international deliveries.. Because of the long distance shipment, we will cover large amount of fee, include store, special customs inspection or special delivery requirements and so on. Also please allow around 5-15 business days for delivery.
Usually, it will take 7 business days to delivery to USA, UK, Singapore, and Netherlands. To Canada, Australia, Ireland, Russia, it will take 7 - 14 business days. To Sweden, Switzerland, Norway, France, etc, it will take 10 - 15 business days.
Additional delays may occur during the months of September - March due to the high demand and heavy load on postal services and customs. We are not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company. International orders might be subject to import taxes/duties. For information, please contact your local customs authority.
If you wish to cancel your order, you must email us immediately. 25% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.
In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned within 8 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 25% re-stocking/processing fee and US$30 return fee. All shipping costs associated with the return of goods are the responsibility of the consumer.
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer. We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 30 days.